How should I look after my coin creation?
My pieces come polished and waxed to a high shine but will benefit from a quick rub with a soft cloth to keep them looking at their best.
What if I need my ring re-sized?
I offer free re-sizing plus or minus one size for the particular ring purchased. Free re-sizing does not include postage costs.
What does .925 Silver mean?
.925 Sterling Silver is an alloy of silver containing 92.5% pure silver and 7.5% copper.
.500 Silver contains 50% pure silver and 50% Copper.
My rings and jewellery to be worn near the skin are only ever made out of Silver, Copper or Brass Coins and I never use coins containing Nickel as it is now banned in the EU for use in jewellery as it can cause an allergic skin reaction.
Can I return my Item?
I hope that you will never need to send anything back and I take great care and attention in making sure you will be as pleased as I am with your coin creation, but if your not entirely happy for any reason just return it and I will give you a full refund.
Can I change the personalisation after ordering?
If you have made a mistake with the wording please contact me as soon as possible and if I haven't started making your order changes can be made.
How much does it cost for postage and packaging?
I post worldwide and the price is automatically calculated at the checkout page. All items are sent recorded delivery and will need to be signed for.
How long will it take for my order to arrive?
As all my jewellery is handmade to order please allow 7 working days for delivery. If you need your item for a certain date or are in a rush then please let me know before placing your order.
Rest of the World Customers:
Royal Mail International 7 - 20 working days delivery and whilst I do not often have problems with international shipments, sometimes parcels can be delayed in customs once they reach the destination country. Items are electronically scanned at 6 different points, in the UK and overseas to the point of delivery.
Some countries may open parcels as part of random customs checks. All of my products are rigorously checked to ensure they are safe for transport to other countries and are also packaged correctly in accordance with guidelines. Please note that it is the customers responsibility to ensure that items are legally allowed to enter a country and that I am not responsible for any import charges or fees that may incur. Thank you!